Effective Date: Feb 2025
Welcome to SurveyAgent.ai. Your privacy and the security of your data are extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with HIPAA, GDPR, SOC 2, and ISO 27001 standards.
1. Information We Collect
We collect the following types of information:
Personal Identifiable Information (PII):
- Name, email address, contact number, organization details, etc.
Call and Voice Data:
- Audio recordings, transcripts, and related metadata from interactions via our voice agents.
Usage Data:
- IP address, browser type, operating system, session duration, and behavior on the platform.
Client Data:
- Information input into the platform by enterprise clients including surveys, scripts, and lead details.
2. How We Use Your Information
We use your data to:
- Deliver and improve SurveyAgent.ai's AI voice services
- Customize experiences based on your business use case
- Provide customer support and training
- Communicate product updates and service information
- Ensure compliance with healthcare, data privacy, and security regulations
3. Legal Basis for Processing (GDPR)
We process your data under the following lawful bases:
- Consent – You have given us permission to process your data.
- Contract – Processing is necessary to fulfill our agreement with you.
- Legal Obligation – To comply with laws or regulatory obligations.
- Legitimate Interest – For business and operational improvements.
4. Data Sharing and Disclosure
We do not sell your data.
We may share data with:
- Authorized service providers under strict data protection agreements
- Regulatory or legal authorities when required by law
- Internal personnel under access-controlled environments
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.
6. Data Security
SurveyAgent.ai uses enterprise-grade security practices:
- End-to-End Encryption
- Access Controls & Authentication
- HIPAA-Compliant Infrastructure
- GDPR-Compliant Consent Management
- SOC 2 Type II Security Protocols
- ISO 27001 Certified Data Handling
7. Your Rights (For GDPR Users)
You have the right to:
- Access, rectify, or delete your data
- Object to processing or request data portability
- Withdraw consent at any time
Please email us at info@surveyagent.ai to exercise your rights.
8. HIPAA Compliance
For healthcare-related clients, SurveyAgent.ai is HIPAA-compliant. We sign Business Associate Agreements (BAAs), follow PHI safeguards, and ensure all data handling aligns with federal healthcare privacy laws.
9. International Data Transfers
Data may be transferred and processed in countries outside of your own. We ensure that appropriate safeguards are in place for international data transfers.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or our operations. We will notify you of any significant updates.
11. Contact Us
If you have any questions about this policy or your data, reach out to:
- 📧 info@surveyagent.ai
- 🌐 www.surveyagent.ai
- 🏢 M3M Merlin , Sector 67, Gurgoan 122201